New Business Executive
Residential & Commercial Property and Probate
Whitechapel (with some involvement in Clapham Junction)
Full-time | Permanent
£30,000 + commission
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About the Department
Our Residential and Commercial Property and Probate department is based across our Whitechapel and Clapham Junction offices and currently consists of 12 members of staff. The department continues to grow and build on its success.
We have a strong commitment to training and development, offering regular internal training for staff at all levels, alongside support to attend external training courses.
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The Opportunity
We are seeking a New Business Executive to join the Whitechapel team.
This is a key role combining sales, client care, and compliance, ideal for someone who enjoys converting enquiries into instructions while delivering excellent client service.
You will act as the first point of contact for new clients and introducers, playing a central role in client acquisition, onboarding, and revenue growth. Working closely with fee earners, you will help ensure a smooth and professional client journey from initial enquiry through to file opening.
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What You’ll Be Doing
Responding to new client and introducer enquiries (phone, email, and online)
Qualifying prospects and assessing client needs
Tracking and following up leads to maximise conversion
Preparing tailored proposals and fee estimates
Selling and promoting property services over the phone
Managing client onboarding and file opening
Carrying out AML checks, ID verification, and source of funds/wealth assessments
Working closely with fee earners to ensure smooth handover of new matters
Maintaining accurate records of leads, conversions, and marketing sources
Supporting business development and marketing initiatives
Identifying cross-selling opportunities
Working towards agreed targets for new client acquisition and revenue
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What We’re Looking For
Essential:
Minimum 2 years’ experience in sales and/or client relationship management
Experience within a legal or professional services environment preferred
Proven ability to meet or exceed targets
Strong communication, organisational, and interpersonal skills
Comfortable working with onboarding and compliance processes
Legal secretarial, administrative, or office-based experience
Confident using IT systems and practice/case management software
Desirable:
Experience with law firm AML and onboarding procedures
Experience working with a practice management system
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Key Skills & Attributes
Excellent client care and professionalism
Strong negotiation and persuasion skills
Commercially minded and target-driven
Highly organised with strong attention to detail
Analytical and proactive approach
Excellent written and verbal communication
Enthusiastic team player
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What’s on Offer
Salary of £30,000 + commission
A collaborative and supportive team environment
Strong focus on training and professional development
Opportunity to play a key role in a growing and successful department