Credit Controller – Law Firm Location: Newcastle upon Tyne
Job Type: Full Time or Part Time | Permanent
Salary: Competitive + Bonus Scheme
Department: Finance | Credit Control | Debt Recovery

An excellent opportunity has arisen for an experienced Credit Controller to join the busy Finance and Collections Team of a well-established and highly regarded law firm in Newcastle upon Tyne.

This is a varied and responsible credit control position, working closely with the Head of Debt Recovery, fee earners and wider finance team to ensure the effective management and collection of outstanding client payments.

The role would suit a confident and organised Credit Controller with experience managing debtor ledgers, resolving payment queries and building professional relationships with clients.

Previous experience within a law firm or professional services environment would be advantageous, although candidates with strong credit control experience from other sectors are encouraged to apply.

The Role

As Credit Controller, you will take responsibility for managing outstanding invoices, maintaining accurate debtor records and supporting the firm's wider financial operations.

Key responsibilities will include:

• Managing and collecting overdue client invoices
• Contacting clients by telephone and email to discuss outstanding payments
• Investigating reasons for non-payment and resolving queries professionally
• Maintaining and monitoring debtor ledger balances
• Preparing and issuing statements, payment reminders and correspondence
• Managing a high volume of incoming and outgoing communications
• Working closely with solicitors and fee earners to resolve invoice disputes
• Producing regular credit control reports and management information
• Preparing reconciliations and analysing financial data
• Monitoring the collections inbox and responding to enquiries
• Maintaining accurate account records and following up outstanding actions
• Supporting the Billing Coordinator and wider Finance Team when required

About You

The successful candidate will ideally have:

• Previous experience in a Credit Controller, Debt Recovery or Accounts Receivable role
• A strong understanding of credit control processes and debt collection procedures
• Experience managing a varied debtor ledger and dealing directly with clients
• Advanced Microsoft Excel skills, including formulas, reporting and data analysis
• Excellent numerical accuracy and attention to detail
• Confident telephone communication and negotiation skills
• The ability to handle challenging conversations professionally and sensitively
• Strong written communication skills and experience preparing professional correspondence
• Excellent organisation and the ability to manage competing priorities
• A proactive, resilient and methodical approach to managing outstanding payments

Knowledge of debt recovery protocols and procedures would be particularly advantageous.

What's on Offer?

This is an excellent opportunity to join an established law firm offering a supportive working environment and genuine opportunities for career development.

Benefits include:

• Competitive salary dependent on experience
• Firm-wide bonus scheme
• Career progression opportunities
• Supportive and collaborative working environment
• Full-time or part-time working options
• The opportunity to develop your career within legal finance and credit control

Interested?

If you are an experienced Credit Controller, Collections Officer, Accounts Receivable Assistant or Debt Recovery professional looking for your next opportunity in Newcastle upon Tyne, I would be delighted to hear from you.

Please get in touch for a confidential discussion or send me your CV to find out more.

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