Job: Complaints Handler – National firm

QED
Published
8th May 2024
Location
Manchester, United Kingdom
Category
Job Type
Type of Lawyer
  • Compliance Manager
Salary
Competitive
Work Hours
Full-time
Reference No:
BH-45249
Start Date
2024-05-07
Area of Law
  • Regulatory & Compliance
Contact Email
lauren.eager@qedlegal.com
Contact
Lauren Eager
Contact Phone
07854 723109
Region
North West

Description

Complaints Handler
Manchester-based

We're currently working with a leading top 100 ranked UK Law firm, with an incredible northern presence. Currently looking for someone to join them as Complaints Handler, dealing with all client complaints received by the firm.

You will use knowledge of the SRA regulationa and legal ombudsman rules to effectively provide feedback and guidance to fee earners and resolve complaints.

Researching legal and regulatory changes, that will affect complaints handling, analysing data to assess problem areas, deliver training on complaints prevention.

What's in it for you?

  • Competitive salary
  • Hybrid working (1 day a week) after probation
  • 25 days holiday
  • Annual promotion processes
  • Charitable work days
  • Christmas closure
  • Private Health Insurance

Successful candidates will have experience dealing with complaints, in line with the SRA and legal ombudsman

Interested? Reach out or apply below.

Lauren.Eager@QEDLegal.com

Apply
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